Frequently Asked Questions

General

What is AOL Shopping?

AOL Shopping is an online shopping site focused on women, fashion & beauty trends, and deals to help you find what you are looking for. Our Style Editors will help you discover and maintain your personal style through personal recommendations, advice and style tips.

What’s different in the newly designed AOL Shopping?

Think of us as your personal stylist. Take our Style Finder Quiz and trust our Style Editors to keep you looking your best and provide suggestions suited to your individuality. We’re here to help you find what styles and products you want, easily and quickly.

Is AOL Shopping a store?

Think of us as a shopping mall, bringing together top designers, trends and a personal shopper in one place. We provide this all online, accessible via your computer, tablet or mobile device, to make finding the products you want easier.

What types of products can I buy online at AOL Shopping?

Our online site is targeted towards women, but that includes having to shop for the other important people in your life. Our categories of products are: Clothing, Bags, Shoes, Beauty, Kids, Men, Home, and Brands and of course, Sale, where you can see all the items that have been marked down. Who can resist a deal on the products and brands you love and want?

What are all the brands in AOL Shopping?

Check out our Brands Directory to see all brands available on AOL Shopping

What is the Style Finder Quiz?

The Style Finder Quiz, which consists of 15 questions about your fashion and beauty preferences, will help you discover your personal style so our Style Editors can make custom product recommendations to help you achieve your look. Once you save your style personality results, our Style Editors will continue to make personalized product recommendations throughout the year. As the trends and your style evolve, so will our recommendations, which make our site really relevant to you and your tastes.

What are the different personality styles defined on AOL Shopping?

Classic Charm: Iconic, Sleek Silhouettes and Polished Femininity

Modern Vogue: Trendy, Bold, Posh Take on the Newest Trends

Casual Chic: Comfortable, Effortless Sophistication, New Spin on Casual

Uptown Luxe: Glamorous, Elegant, Sparkles with Refinement

Eclectic Mix: Creative, Edgy, Up for a Fashion Adventure

How does AOL Shopping pick products?

AOL Shopping’s search tool has 1 million products available. This gives us the opportunity to find items we think will be important to you, and fit your personal style. Also, our Style Editors use their category and merchandising expertise to find personalized items for you and write trend guides that will be relevant to you.

How do I find out about special events, offers or products?

Sign up for our weekly newsletter, AOL Shopping Insider, and we’ll keep you informed on the latest trends, product deals and much more. Sign up for it here.

Can I shop on AOL Shopping without creating a free account?

Yes! If you find you would like a more personalized shopping experience, where our Style Editors can help with product recommendations to suit your individual taste, we encourage your to sign up for a free account and take our Style Finder Quiz.

How do I sign up for a free account?

It’s easy! Click Create an Account in the upper right hand corner. We just need your email and you create the password. Don’t forget to take this opportunity to sign up for our AOL Shopping Insider. We don’t want you to miss any special offers, events, fashion advice or updates on the latest trends.

Finding Items

How can I search for an item?

AOL Shopping has a shopping search tool available on all pages. Type in the item you are looking for in the peach search box at the top right hand corner of the page. Results for that keyword will be shown along with additional filters to narrow down the options. If there are no results for your search, check your spelling. Use fewer words so your search isn't too specific. For example, instead of typing "black lizard clutch handbag" try typing "black clutch" or just "clutch". You can reword your search by using different words, synonyms or related words. Say you are looking for fitted jeans. Instead of typing "slim jeans" you could try typing "skinny jeans".

How do I find something if I am not sure what it is?

Use our navigation on the top and left hand sides of our pages. This allows you to quickly look at different categories to get to see all that we have to offer or to quickly get to the category you want. We also provide advanced search filters to further focus your search, by price, brand, color, retailer, size and sale.

How do I find sale items?

Start with our Steals & Deals under Sale in our top navigation. Also take a look at our Sale filter in the left navigation within the category and product pages throughout the site.

Buying Items

How do I order and check out at AOL Shopping?

You can purchase your items directly on AOL Shopping, from the thousands of participating stores. The products available on the site are sold and shipped by these stores independently of AOL Shopping. Each store determines its own accepted payment method(s). For questions about payment, please contact the store directly. For questions about an order, please contact the appropriate store directly.

Where do I go if I have a problem with a transaction?

All questions about your order (including status, specifications, tax, shipping, payment methods, and cancellations or returns) should be directed to the store where you made the purchase. AOL Shopping does not have any specific information about your order. Typically stores provide an order confirmation through e-mail. The e-mail will include contact information for any other order inquiries and your order number.

How do I answer shipping questions?

AOL Shopping helps you find products available through our participating stores. The products available on our site are sold and shipped by these stores independently of AOL Shopping. For questions about shipping, please contact the appropriate store directly. This includes questions about what shipping companies are available for the order, shipping rates, and order tracking.

How do I return an item?

AOL Shopping helps you find products available through our participating stores. For questions about returns, please contact the appropriate store directly.

My Account

What is the My Account page?

The My Account page is your personal settings page. Here is where you drive your personalized AOL Shopping experience. From here you can see the items you’ve added to your online shopping bag, products suggestions, and article recommendations. From here, you can also manage your style personality preferences and favorite brands.

My Bag

How do I add items to my online shopping bag?

It’s very easy! From either a search results page, or a product details page, you can simply click the Add To Bag button. The items will automatically be stored in your online shopping bag in your account. You can see how many items are in your My Bag at any time, in the upper right corner of our site.

How do I see all the items in My Bag?

There are a couple easy ways to see the items in My Bag. Simply click on My Bag in the upper right corner of the site, and from here you can share the items with your friends via email, Facebook or Twitter, remove an item from your bag if you’ve changed your mind, or click the Buy It button to make your purchase. Another way to see all the items in your bag is from your My Account page. The top of this account settings page has your products visible under Items In My Bag.